LERMPS laboratory has been implementing a Quality Management System (QMS) for one year now. Only few Research organisms in the world have begun such process, which has up to now mostly been applied to industrial companies. Hence, the path leading to Quality excellence will be long, but LERMPS is on the way for at least certification, and some interesting results have already been achieved. This QMS implementation is mainly focused for the moment on characterisation team, which are the main support of Thermal Spray and PVD coatings activities in LERMPS. Nevertheless it slightly expands its application area to the whole activity of the laboratory, including administrative support processes. Abstract only; no full-text paper available.