This paper describes the organization, process, and challenges of an international network of electrical and mechanical failure analysis labs that leverage lessons learned, resources, failure analysis techniques, and benchmarking of current common problems. Formed 11 years ago as just an electrical/electronic part failure analysis council within Otis Elevator and Carrier, this group has grown to be a network of 16 electrical and 22 mechanical labs. This council is a one of a kind network that also includes suppliers of parts to UTC. This paper will also illustrate the advantages of cross-functional and divisional leveraging with case study examples.

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