Conceptual and Configuration Design of Products and Assemblies
A concise and quantified specification is essential to developing suitable product concepts. This article describes an integrated set of structured methods for identifying the customer population for the product and developing a representation of feature demands. The structured methods include design task probing, customer needs analysis, functional decomposition, and competitive benchmarking for directly mapping customer statements to functional requirements.
Kevin N. Otto, Kristin L. Wood, Conceptual and Configuration Design of Products and Assemblies, Materials Selection and Design, Vol 20, ASM Handbook, Edited By George E. Dieter, ASM International, 1997, p 15–32, https://doi.org/10.31399/asm.hb.v20.a0002425
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