This article presents a complete business model for Failure Analysis (FA) as a high tech provider in the world of microelectronics. Part I introduces the fundamentals of such a model. It starts with the definitions of a business process, and then the analysis flows are presented. Finally, a Key Performance Indicator (KPI) based operation is developed. Part II of this article will appear in the next issue of EDFA, and it will address the implementation of such a model in an FA lab. It discusses the interdependencies of workload and cycle times—the pipeline management. This opens the path to quantitative target setting agreements with customers. A complete system builds a database that can calculate all the parameters for an FA lab tailored exactly to the demand of the customer. Such a database acts as a reference lab and represents best FA practice.

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